Appointment lengths are set by your doctor and will vary depending on what service is being provided.

RAT Appointments

“Rapid Access Time” or “RAT” appointments are 5 minutes in length and are intended for same-day booking to address urgent problems or short, last-minute requests.  For RAT appointments, it is only possible for the doctor to address one problem.

Late Policy

Our doctors endeavour to stay on time for your appointment.  Patients showing up late for appointments only contributes to the doctor running behind schedule.  It is always best to call the clinic if you suspect you are going to be late.  Our late policy is as follows:

Patients of Dr. Martin: If you arrive 8 minutes late for your appointment, you will have to reschedule.

Patients of all other doctors: If you arrive 15 minutes late for your appointment, you will have to reschedule.

No Show Policy

Missing scheduled appointments not only reduces clinic efficiency, but more importantly, blocks access to other patients who otherwise need to be seen.

Patients who miss scheduled appointments, or cancel within 1 hour preceding the appointment time, will be charged a “no-show” fee at the discretion of the doctor.  Future appointments will not be scheduled until no-show fees are paid.

“No-Show” Fees

Regular and “RAT” Appointments $30.00
Complete Physicals, Driver’s Examinations & Counselling Visits $60.00
Procedures $90.00

Repeatedly missing scheduled appointments may result in your being discharged from your doctor’s practice.